Will we get a copy of the powerpoint after this session?

Gracewood Health and Rehab. Belinda Sosi/Administrator

Welcome to our LTC Office Hours!!

Heritage Hills Mcalester Okla.. Shelly Hilton

Michelle Brown, Administrator - Epworth Villa

Sunset Estates of Purcell, Oklahoma, Debbie Gantz, Administrator

Cathy Abram LPN/IP, Kim Ferdig RN DON, Trish Lawless RN, Ruby Stelle SS/AD, Pamela Cozort, Administrator Eastwood Manor, LLC

Kim Bergen-Jackson, Administrator, Oaknoll Iowa City, IA

The recording for this presentation will be posted on our archived events webpage https://www.telligenqinqio.com/telligen-qi-connect-events-archive/The presentation slides will be sent via email to all those attending today.

Ken McLaughlin Hope West Hospice Grand Junction, CO

Elicia Lambert Devonshire Acres Sterling, CO.

Mary Kus, RN, Clinical Education and Staff Development, Lutheran Home, Arl Hts, IL

Lyn Lawhead, LCSW, Director of Social Services, Horizons Care Center, Eckert, CO

Christine Annang, ACSW, Clinical Care Coordinator, Olympia Fields, IL

Rebecca Criner, Administrator Westhaven Nursing and Rehaab Stillwater, OK

Gracewood Health & Rehab Center Gina Wilson, lpn/mds coordinator

Bobbie Paulson, RN, Hope West Hospice, Grand Junction, CO

Welcome to our LTC Office Hours!! Thank you for all you do to support your team and residents.

Christine Merriman, Executive Director, Horizons Care Center, Eckert, CO

Marcus Buchanan, Cherokee County Health Services Council, Tahlequah, OK

Patricia Raasch - Administrator - Akron Care Center - Akron IA

Holly Scott,RN Hope West Hospice Grand Junction, CO

Marisa Priddy, Corporate Infection Control Nurse, Lakeview Nursing and Rehab/ Eufaula, OK

Alyssa Vieth, RN, Scenic Living Communities, Iowa Falls IA

Misty Brinker Assistant Administrator The Commons Enid, OK

Tina Needham ADON

Jennifer Wirt RN, Administrator from Danville Care Center Danville Iowa

Sarah Stanisz, Education Director, Arbor Springs, West Des Moines, IA

Cheryl Runyan, Admin @ Red Oak Rehab, Red Oak IA

You may chat in your questions and we will get to them at the end of the presentation during the Q&A portion of our call.

Kathy Beauchamp, MD- surgery- DHMC, ethics commitee

Trish ACKERMAN Crowley County Nursing Center social services director

Robyn Westbrook, RN IP with Wilson Nursing Center, Wilson, OK.

Heather Thompson DON, Ridgecrest Village, Davenport, IA

Andrea Alexander and Danielle Harwick Bethany Nursing and Rehab in Lakewood, CO

Lynn Stockwell, NHA and Jean Hinckley, CTRS

Cameron Patterson, SW HopeWest Hospice Grand Junction, CO

anyone hearing reports of weird dreams?

yes. very strange dreams

It's the reality that no one cares!

Weird dreams? Heck, I got insomnia and not sleeping! lol

Having very weird dreams and difficulty falling asleep!

Can not sleep. Xanax and a Sprite helps me sleep

is it OK with you if I use the slides for a presentation for my employees

You may chat in your questions and we will get to them at the end of the presentation during the Q&A portion of our call.

excellent and helpful presentation , thank you

Lea, one of the best presentations that I have attended. thank you

I agree Maggie! Thank you Lea!!

You can chat in your questionsorYou may verbally ask a question. To unmute yourself use the phone icon on the Zoom platform and/or on your phone or you can press *6 on your phone keypad.

thank you

Fantastic Thank you

Thank you Dr. Lea!

Can I make this presentation available to our staff?

Thank you so much for your time Dr. Lea.

may we get a copy of the video and power point ts so I may share with my staff that were not able to attend today?

Thank you so much, appreciate you all.

Hang in there everyone! The end to this pandemic is coming!! We're almost there!

Thank you so much!

The recording for this presentation will be posted on our archived events webpage https://www.telligenqinqio.com/telligen-qi-connect-events-archive/The presentation slides will be sent via email to all those attending today.

Great question, Nell!!

Appreciate the guidance to manage this chronic stress. Thank you.

great question I'm struggling with being in ltc during the holidays especially taking on families and residents emotions. advice?

thank you so much! I personally need this today as my administrator's daughter was exposed to someone with covid in school so I have been very stressed today with how to manage without him!

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one minute rule: listen intently, nod, validate - Dr, Lea says it works!

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Dr. Lea I can't agree more. When we listen to someone and consider what they say, they are a million times more likely to listen to us as well. We have found this particularly helpful during this time, especially when giving people information about a process or procedure they have no interest in observing or adhering to. Thank you for speaking on this important topic!!

To register for a RCA/PDSA training: https://www.telligenqinqio.com/events/Register for our next LTC Office Hours event: https://telligenqinqio.zoom.us/meeting/register/tJcpdeGhqTgqHtOylpzBbIHldyZQwFgD30ps

Please complete the evaluation as we end https://www.surveymonkey.com/r/PXFF8TNThank you for attending and please reach out to us if you have any questions Nursinghome@telligen.com

Thank you, enjoyed!